FAQ

Frequently asked questions

Are your stylists Licensed Cosmologist?


Yes, I have my cosmologist license with the state of Maryland. My specialty is hair care and protective styles. 98% of my clientele maintain the natural state of their hair.




How often will I need my hair maintenance?


It is recommended to visit us every two weeks




How do I book an appointment?


Feel free to use our online booking page "BookMe." However, if there is a date of interest and you would like more feedback on flexibility, please send an email to hairbymollyo@gmail.com After I review the date of your choice that was not available on my booking site, you receive a confirmed date and time, you have 24 hours to pay in full on PayPal to secure your appointment date.




How and where do I pay for my appointment?


Payments are paid via PayPal. It will give us both a receipt of your payment. Log on to www.paypal.com click on BUY click friends and family click on make a payment enter the information on the left side of the screen where it says TO enter the following email address: hairbymollyo@gmail.com enter the fee amount for the services of choice click on continue and follow it through be sure to put your appointment date, time




If I can't make my appointment is my payment refundable?


All payments are non-refundable, However if you need to cancel your appointment you will be refunded 75% of your services fee If you paid for your service and you are unable to make your appointment you must CANCEL within 24 hrs prior to your appointment to reschedule. After the first reschedule your payment is non-refundable. It is the client responsibility to logon to my booking site and cancle/reschedule their appointment. If you are a no call and/or a no show your deposit is still nonrefundable and a reschedule option is forfeited




(COVID-19) Must my clients wear masks?


Yes, clients must wear a mask or cloth face covering during the appointment unless doing so would be contrary to his or her health or safety due to a medical condition.




(COVID-19) Do I prescreen my clients before their appointment?


Yes, to protect myself and my clients it is best practice to prescreen as much as possible. Before any client arrive for an appointment, I will pre-screening via a phone call or form. Examples of questions to ask a client in your day-before reminder/screening call: Have you had a fever in the last 24 hours of 100°F or above? Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath? Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms? If yes to any, reschedule the appointment.